Managed Services
AUS IT has been delivering system integration and IT solutions for more than 10 years. Our capabilities are delivered by a team of senior engineers, ensuring you get the best technical skills and advice available. Our commitment to customer service has led us to design managed services to address the many IT challenges facing modern businesses. This is a different approach to the traditional system integration services we have always delivered and is borne out of a genuine partnership with our customers.
Managed services move our relationship to one of service and trust. We focus on systems availability and performance, moving away from a time-based billing model to one of predictable expenditure and service. Our business is different to most in our industry in that we are not seeking to reduce the amount of time we spend physically on a client site – we see this as fundamental to the service we are delivering. Interaction with your end-users and regular onsite maintenance are key to a proactive service and we will never move to a system that only offers remote support.
Selecting AUS IT as your managed services partner will provide your business with fixed price access to AUS IT’s helpdesk, onsite engineering and consulting services; you will effectively be provided with an entire IT team of expert staff for a comparable cost to employing a single internal system administration resource.
AUS IT’s engineering team offers a depth and breadth of IT systems knowledge, experience and consultancy skills unobtainable from a single internal resource, and a far higher level of availability; support provision will never be interrupted due to annual or sick leave for example. This means you benefit from the full range of skills offered by an expert team, without the cost of attracting, training and retaining staff.
With a large team of highly skilled engineers available to your business, over the phone or on site as required, you can benefit from a far more responsive and accurate level of systems support than can be delivered by any other method.
IT is a Service
System downtime, viruses, spyware, loss of productivity, loss of data – these are all very real, but in most cases very avoidable, distractions to your business. Our focus is to keep your IT systems operational, available and secure so that you can focus on the everyday demands of running your business. We are here to help you realise the productivity gains, performance and return on investment (ROI) you have been expecting from your IT systems all along.
Proactive, Flexible, Affordable – AUS IT Managed Services
Managed services from AUS IT consists of various service level offerings that provide affordable, proactive IT management and support. Using our unique delivery framework, we provide a range of services designed to optimise your technology investment and maximise the productivity of your people and business.
Managed services are not just about monitoring – that simply lets you know something is wrong.
They’re not just about remote access so that we can troubleshoot your systems.
They’re about a considered, preventative approach to IT systems management based on the best practices we’ve developed over years of real experience supporting SMBs just like yours.
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