Questions? Feedback? powered by Olark live chat software

Why doesn’t BusinessCare have lock in contracts?

Simple, we don’t believe that locking a customer into a support contract offers any benefit to the customer. Our culture promotes the idea that we are only as good as our last customer engagement

Are your staff certified?

Yes! The team at AUS IT are vendor certified in all the solutions we offer, we pride ourselves on being an engineering firm and we have the engineering team to prove it. You can see some of our certifications here.

What industries do you work with?

We are proud to have customers in most industries: Retail, Professional Services, Wholesale, Manufacturing, Financial Services, Hospitality and Not for Profit

 

What is virtualisation?

Virtualisation is the creation of a virtual (rather than physical) version of something, such as an operating system, a server, a storage device or a network resource. Devices, applications and end users are able to interact with the virtual resource as if it were a real single logical resource. In its simplest form, virtualisation enables you to create multiple virtual servers on a single physical server, where traditionally you would have required a physical server for each function. More complex environments also benefit from this server consolidation but can also use virtualisation to deliver “highly available” server and storage solutions where hardware failure can be eliminated as a source of system downtime. Ask us how?

Why do I a need Disaster Recovery Plan?

There is one simple question to ask yourself to determine whether your business needs a disaster recovery plan: “Can my business continue to function without my critical data, applications and operations?”

The solutions are more cost effective and available than you might expect, from simple offsite back ups through to application failover we can advise you on a solution to match your needs, one that can be brought into operation when needed.

Remember:

  • Machines and Hardware fail
  • People make mistakes
  • Nature is unpredictable
  • Customers expect you to be open and operational at all times

How can I ensure my software licencing is appropriate?

Software licencing and end user usage rights are complex, there are a myriad of choices and each vendor has a different licencing policy. AUS IT has a staff of licencing experts who can guide you through the maze, help you choose the most appropriate licence options and ensure you stay compliant with vendor requirements.

What are my support options?

You choose! We offer non contractual onsite support services backed by helpdesk support for your staff, right through to fully managed support services where all your IT support and maintenance needs are fulfilled with a single monthly payment. We are happy to offer a no obligation consultation to discuss your needs.

Can I buy Office 365 from you?

Yes! Annual or monthly payments? We will help you choose the right plan – did you know you can mix and match plans within the business? We can set up your agreements, deploy the solution to your users and migrate your data.

Can you provide data centre rack space?

Yes. We can provide you with anything from a single rack unit through to whole racks. We have three data centres all connected on a Gigabit fibre network.

What is Infrastructure as a Service?

Infrastructure as a Service or IaaS is a way obtaining cloud infrastructure (i.e. servers, storage and networking) in an on-demand, elastic fashion and in a pay-as-you-go model. Users can execute their workloads in a flexible, scalable environment without the need to obtain and operate physical infrastructure whilst the business retains control of the data and operations.

 

Which Cloud is right for me?

There isn’t a straightforward answer to this question without knowing which applications or workloads you would like to run in the Cloud. We can help you choose the right Cloud solution after we have a chat about your business and its requirements.

What is the Cloud?

In simple terms, the Cloud is a means of accessing applications, data and storage over the internet instead of from servers in your office. Cloud providers deliver these services from data centres on large infrastructure platforms, where you can consume and pay for the resources or applications you use monthly.

Do you have customer references?

We have great customers! Our partnerships with our clients are our highest priority, we have a range of client testimonials that can be viewed here. We have customers across most industry verticals, if you don’t see a reference for your industry, please contact us and we will be a happy to provide one relevant to your business.

How do I start with AUS IT?

Engaging with AUS IT is as simple as a phone call or e-mail to one our friendly staff. We offer a range of services and will happily discuss the right option for your business. We pride ourselves on our engineering skills and will provide you with honest, no obligation advice.

If we don’t respond to your enquiry within the hour, please contact us for a bottle of wine as we pride ourselves on service and would like to make amends!

Can I get the NBN?

If the NBN is available in your geography we can get you connected. What’s more, we can deliver the NBN as a Private Network or an Internet service. Call us and we’ll check your options out.

What options does a Private Network enable?

Private Networks are tied together in our data centres, this not only enables us to connect multi carrier solutions but also offer all the services associated with a data centre. Hosting, Voice, IaaS, Firewalls, Replication, High Speed Internet, Remote Access, Offsite back ups, Distributed File Systems, Cloud solutions – once you have the right connectivity solution your options are almost limitless.

What is a Private Network?

Private Networks connect your offices securely and privately without traversing the internet. Private networks can be delivered over all technologies (ADSL, Ethernet, Fibre, Microwave etc). They offer the full speed and bandwidth of the connection with unlimited data, and because they are private they offer the best performance and the most secure solution.

Why are you cheaper than Telstra?

We have no idea! We are an independent wholesale ISP, we rely on Telstra and all the major telco’s to deliver the “in ground” services we use as part of our solutions. Telstra Wholesale is one of largest suppliers.